Passionate about customer service and solving problems.

Able to work independently and as a part of a team.

Excellent communication, time management and prioritization skills with ability to meet deadlines.

Experience working with Microsoft Office Suite and Fleet management systems preferred.

Previous experience working in a fleet/automotive environment preferred.

Minimum one year of customer service or administrative experience.

High school diploma or equivalent required.

Document processes and share knowledge with others.

Seek opportunities for continuous improvement and take action to implement changes. Provide flexible coverage to the Fleet Specialist team when needed.Responsible for fleet vehicle administrative activities, including supporting garages on preventative maintenance & repair coordination, repair status communications, fuel card transactional issues, replacement of lost cards, insurance and registration paperwork needs, driver inspection reports, and basic technology troubleshooting.Provide high quality customer-focused interaction and quick resolution of issues.

Meet or exceed departmental & individual performance measures related to customer service scores and time to close customer requests. Ensure problems are resolved comprehensively and follow-up is completed according to established timeframes. Respond to inquiries, prioritize, utilize independent decision-making, and resolve problems. Manage all calls/emails/inquiries regarding fleet vehicle administrative tasks.

Act as the primary point of contact for all Fleet vehicle related inquiries from Xcel Energy vehicle operators.Build strong working relationships with vehicle operators and business unit leadership to deliver the best customer service possible for maintaining Xcel Energy’s fleet vehicles. Responsible for supporting fleet vehicle operators with their customer service needs, including day-to-day fleet vehicle administrative tasks and acting as a liaison between the vehicle operators and the Fleet group. Location(s): CO - Denver MN - Maple Grove MN - Minneapolis MN - St PaulĪre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

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